> We have no control over your Amazon seller account status and as such we do not offer refund if your Amazon account's health or metrics are the reason for your denial or inability to submit an application. Please ensure you review your metric before paying and engaging our services.
> We don't offer refund to clients who realizes quite conveniently after engaging our services (or gets documentation from us) that he already has an approved/ungated for the category he requested assistance.
> We don't offer refund to clients who suddenly has a change of heart after purchasing our service.
> We don't refund or swap gating with another gating category you purchased. Please ensure you verify the correct Service you need before paying for our services.
> If you don't provide us with feedback after a couple of weeks or over a month after we have provided you (or your company) with our services, we would assume your ungating was successful. It is part of our company policy to engage clients personally during the duration of our services. Getting late response stating that you had a problem with your application would not be accepted. We demand timely responses as this is our standard practice with our clients. As a result, we don't offer refunds due to a breakdown in communication on the part of the client.
> On confirmation of payment, we request specific Amazon seller account information so as to be able to provide you with quality services. We assume that information provided by clients are correct. In addition, changes to information provided cannot be changed during the application without prior approval from our team. Persistent changes to account information or negligence of ungating procedures would not result in refunds. We require accurate and exact information from clients in order to be able to offer proper and timely assistance.
> We would not be responsible neither would we offer a refund for changes made by Amazon to their "category/directory structure layout" or determine that your recent category approval (that we worked on) has been revoked. Examples include; account suspension problems, ASIN issues, brand gated issues and other related problems. We have no control over Amazon or an Amazon sellers account once approval has been granted.